Terms & ConditionsTerms&Conditions

The website is operated by Men Matter & Co Ltd, a company registered in England and Wales.

Company number: 16039426.

Registered office: 90 Four Oaks Common Road, Sutton Coldfield, England, B74 4NN.

Office and correspondence address: 51 Birchfield Way, Walsall, West Midlands, WS5 4EA, United Kingdom.

Email: help@menmatterandco.com.

For returns enquiries, email us for the appropriate return address and instructions. You do not need our approval to exercise your statutory right to cancel.

In these terms, “we”, “us” and “our” mean Men Matter & Co Ltd.

You must be at least 18 years old and legally capable of entering into a contract to place an order.

Please check your order, contact details and delivery address before completing checkout.

Product images are illustrative. We take reasonable care to show colours, packaging and product details accurately, but screen settings and minor packaging updates may cause differences. Products must still match their description.

Placing an order is an offer to buy the products in your order. An automated acknowledgement confirms receipt and does not, by itself, mean that we have accepted your order.

A contract is formed when we email you an order acceptance or dispatch confirmation, whichever happens first. Acceptance applies to the products confirmed in that email.

Before acceptance, we may decline an order for a genuine reason, such as unavailable stock, an incorrect price, an unsuccessful payment, suspected fraud or delivery restrictions. We will tell you and refund any payment taken for products we cannot accept.

If we discover a pricing error before accepting your order, we will give you the option to proceed at the correct price or cancel for a refund. We will not charge an additional amount without your agreement.

Contracts are made in English. Any additional subscription terms will be shown before you purchase a subscription.

Use products only as directed. Check ingredients, instructions, warnings, age restrictions and suitability information before use.

Stop using a product if you experience an unexpected reaction and seek appropriate advice. Please contact us with the product name, order details and batch number, if available, so we can investigate.

Product and wellbeing information on our website is general information and is not a substitute for professional medical advice or treatment. This does not affect our responsibility to supply safe products that meet legal requirements.

Prices are shown in pounds sterling and include VAT where applicable. Delivery charges and the total amount payable are shown before you complete checkout.

Discounts and promotional offers are subject to the conditions, dates and exclusions stated with the offer. Unless an offer says otherwise, discounts cannot be combined or applied retrospectively.

Payment is taken using the methods available at checkout. We may carry out reasonable payment security and fraud checks. An order cannot be accepted if payment is not authorised.

For in-stock orders placed before 2pm, UK time, on a working day, we aim to dispatch on the next working day.

Orders placed at or after 2pm, at weekends or on bank holidays are treated as received on the next working day for processing, with dispatch targeted for the following working day.

“Working day” means Monday to Friday, excluding bank holidays in England and Wales.

Dispatch means handing your parcel to the delivery provider. It does not mean that your order will arrive on the dispatch date. Available delivery methods, charges, restrictions and estimated delivery times are shown at checkout.

Our dispatch target is an estimate, rather than a guaranteed service. We will contact you if we become aware of a significant delay. Any specifically agreed delivery commitment and your statutory rights remain unaffected.

Unless we agree a different delivery period with you, we will deliver without undue delay and within 30 days of accepting your order. If we miss an agreed or legally required delivery deadline, you may have a right to set a reasonable further deadline and cancel if it is missed. You may cancel immediately where the law allows, including where an essential delivery deadline is missed or we refuse delivery. We will refund sums due following a valid cancellation.

Please provide a complete and accurate delivery address and contact us promptly if you notice an error. Address changes may not be possible once fulfilment has started.

We remain responsible for products until they come into your physical possession, or that of someone you identify to receive them, other than the delivery provider. If a parcel is lost, damaged or incorrectly delivered, contact us so we can investigate and provide the appropriate remedy. You do not have to pursue the courier yourself.

For most online purchases, you can cancel from the time you place your order until 14 days after the day you, or your nominated recipient, receive the goods, without giving a reason. Where products from one order are delivered separately, this period normally runs from receipt of the last product.

To cancel, email help@menmatterandco.com or write to our office and correspondence address above with a clear statement that you wish to cancel. You may use the model cancellation form below, but you do not have to.

Send the goods back within 14 days after notifying us of cancellation. Please email us for return instructions and the appropriate return address. Requesting instructions does not make your cancellation dependent on our approval.

You pay the direct return postage cost for a change of mind, unless we agree to cover it. We cover reasonable return costs where goods are faulty, damaged on arrival or not as described.

Where the legal exception applies, you cannot cancel for a change of mind if you have unsealed goods that are genuinely unsuitable for return for health protection or hygiene reasons. Opening ordinary outer packaging does not automatically remove cancellation rights.

This exception does not affect your rights if goods are faulty, unsafe or not as described.

Please take reasonable care of products being returned and include your order number or other proof of purchase. Use suitable protective packaging and, where possible, the original packaging. Original packaging is not a condition of exercising your statutory rights.

For a valid change of mind cancellation, we refund the price of the returned products. If you cancel the whole order, we also refund the cost of our least expensive standard delivery option. If you chose a more expensive delivery service, we do not have to refund the extra cost.

We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the products’ nature, characteristics and functioning, as you could reasonably do in a shop.

We refund without undue delay and, where goods have been sent to you, no later than 14 days after receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. If we have offered to collect the goods, or no goods were supplied, we refund within 14 days after being told of your cancellation.

Refunds use the original payment method unless you expressly agree otherwise. We do not charge a refund or cancellation administration fee.

Products must be of satisfactory quality, fit for their legally required purpose and as described.

If a product is faulty, damaged, incorrect or unsafe, contact help@menmatterandco.com with your order details and a description of the issue. Photos and batch details can help us investigate, but do not replace your legal rights.

You normally have a short term right to reject goods that do not meet legal requirements within 30 days of delivery for a refund. Rights to repair, replacement, a price reduction or a further refund may apply after that period, depending on the circumstances.

We will cover reasonable return costs where legally required. A refund due under your statutory right to reject faulty goods will be made without undue delay and within 14 days of our agreement that you are entitled to it.

Please tell us about problems as soon as reasonably possible. There is no blanket requirement to report a fault within 24 or 48 hours, and your rights do not automatically end after 30 days.

Reviews and other content you submit must reflect your genuine experience, be lawful and respect other people’s rights. Do not submit confidential, defamatory, discriminatory, abusive or misleading material.

When you submit a review for publication, you allow us to display it and reproduce it fairly for customer information, subject to any permissions stated when you submit it. We will seek separate permission before using your identifiable photos or videos in advertising unless you have already expressly agreed to that use.

Our website, branding, photographs, copy, designs and product materials are owned by or licensed to us. Except where permitted by law, you must not copy, alter or commercially reuse them without permission. You may save or print these terms for your records.

Do not misuse the website, attempt unauthorised access, introduce malicious code or use automated tools in a way that disrupts the service.

We handle personal information as explained in our Privacy Policy. Information about cookies is set out in our Cookie Policy.

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. These terms cover consumer purchases, and we are not responsible for business losses such as lost business profits or business opportunities.

If an event outside our reasonable control affects an order, we will contact you and take reasonable steps to reduce the impact. This does not remove your rights concerning delivery, cancellation, refunds or faulty goods.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Your statutory consumer rights are unaffected.

We may update these terms for future purchases. The version provided when you place your order will apply to that order, unless we expressly agree a lawful change with you.

Send complaints to help@menmatterandco.com or our office and correspondence address above. We aim to acknowledge complaints within two working days and will keep you informed if we need more time to investigate.

These terms are governed by the law of England and Wales. If you live elsewhere, this does not take away mandatory consumer protections that apply where you live. Consumers in Scotland and Northern Ireland may bring proceedings in their local courts, and consumers in England and Wales may use the courts of England and Wales.

Complete and send this form only if you wish to cancel your contract. A clear cancellation statement by email or post is sufficient without this form.

To: Men Matter & Co Ltd

Office and correspondence address: 51 Birchfield Way, Walsall, West Midlands, WS5 4EA, United Kingdom

Email: help@menmatterandco.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods:

Order number, if known:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if sending this form on paper:

Date:

Delete wording that does not apply.