Returns & refundsReturns&refunds

Email help@menmatterandco.com with your order number, the item you want to return and the reason for the return. We will confirm the return address and any next steps before you send anything back.

Please do not send items back without contacting us first, as we may need to match the return to your order or ask for photos where an item is damaged, faulty or incorrect.

For most online orders, you can tell us you want to cancel or return the item within 14 days after delivery. After telling us, you then have another 14 days to send the goods back.

Returned items should be unused, complete and in their original packaging where possible. You are responsible for looking after the goods while they are with you, and we may reduce a refund if handling goes beyond what is needed to inspect the item.

Grooming, beard and skincare products must be unopened, unused and sealed for change-of-mind returns unless the item is faulty, damaged or incorrect. We cannot accept opened hygiene-sensitive products for resale.

Clothing should be unworn, unwashed and returned with its labels and packaging where supplied. Bundle returns may need every item in the bundle to be returned before the bundle price can be refunded.

If an item arrives faulty, damaged, incorrect or not as described, contact us as soon as possible with your order number and clear photos. We will review the issue and arrange a replacement, repair, refund or another appropriate remedy.

Your statutory rights are not affected. This includes rights that may apply where goods are faulty, not as described or not fit for purpose.

For change-of-mind returns, you may need to pay the return postage unless we confirm otherwise. We recommend using a tracked service and keeping proof of postage until the return is processed.

If the return is needed because the item is faulty, damaged, incorrect or not as described, we will explain the postage arrangement when we confirm the return.

Approved refunds are sent to the original payment method. Where goods are being returned, we may wait until we receive the goods back or receive proof that they have been sent before issuing the refund.

Refunds are normally processed within 14 days once the return is received or valid proof of return is provided. Your bank, card issuer or payment provider may take extra time to show the refund in your account.