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Customer information
How Men Matter & Co collects, uses and protects personal information.
Last updated: 31 July 2026. Privacy questions can be sent to help@menmatterandco.com. This is a working notice: entries marked [TO COMPLETE] are being finalised and will be published before they are relied on.
Men Matter & Co Ltd, company number [TO COMPLETE], registered office [TO COMPLETE], is responsible for the personal information described in this notice.
Contact us about privacy at help@menmatterandco.com.
We may collect contact and account details, order and payment-status information, delivery details, subscription choices, customer-service messages, reviews and content, marketing preferences, event registrations, wholesale and business contact information, device and website-use information, and records needed to investigate complaints, safety concerns or fraud.
We use information to process and deliver orders, provide accounts and subscriptions, respond to enquiries, manage returns and complaints, prevent fraud, maintain product safety and traceability, administer events and business relationships, improve products and the website, measure performance, and send marketing where permitted.
Depending on the activity, we rely on performance of a contract, compliance with legal obligations, legitimate interests in operating and protecting the business, and consent where required, including certain direct marketing and non-essential cookies.
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Information may be shared where necessary with payment providers, ecommerce and hosting providers, fulfilment and warehouse partners, couriers, email and CRM providers, analytics and advertising providers where consent permits, professional advisers, insurers, regulators, law enforcement, and a purchaser of the business subject to appropriate safeguards.
Some service providers may process information outside the UK. Where this happens, we will use an appropriate legal mechanism and safeguards.
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We keep information only for as long as needed for the stated purpose and for legal, tax, accounting, safety, dispute and fraud-prevention requirements.
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Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing, receive portable data and withdraw consent. You may complain to us and to the Information Commissioner's Office.
You can unsubscribe from email or SMS marketing using the link or instructions in each message, or by contacting us. Service messages about an order or subscription are not marketing.
We may update this notice when our services, providers or legal obligations change. The latest version will show its effective date.