Privacy PolicyPrivacyPolicy

Men Matter & Co Ltd is the controller responsible for the personal information described in this policy.

Company number: 16039426. Registered in England and Wales.

Registered office: 90 Four Oaks Common Road, Sutton Coldfield, England, B74 4NN.

Office and correspondence address: 51 Birchfield Way, Walsall, West Midlands, WS5 4EA, United Kingdom.

Privacy contact: help@menmatterandco.com.

In this policy, “we”, “us” and “our” mean Men Matter & Co Ltd.

The information involved depends on how you interact with us. It can include:

• Contact and account information, such as your name, email address, telephone number, billing address, delivery address and account preferences.
• Purchase information, including products ordered, order history, subscription choices, payment status, transaction references, refunds and delivery updates.
• Correspondence, including enquiries, customer service messages, complaints and records of how we dealt with them.
• Content you choose to submit, such as reviews, photographs, videos, testimonials and community contributions.
• Marketing preferences, including newsletter subscriptions, consent records, cookie choices and requests to stop marketing.
• Event and business information, such as registration details, organisation name, role, business contact details and wholesale enquiries.
• Technical and usage information, such as IP address, device and browser information, pages visited, basket activity and interactions with our website or campaigns, subject to applicable cookie permissions.
• Information needed to investigate product safety concerns, suspected fraud, misuse of the website or legal claims.

Payment providers may collect payment details directly to authorise and complete a transaction. The information they collect and use is also explained in their own privacy notices.

Please avoid sending personal information that is not needed for your enquiry.

We receive information directly when you place an order, create or manage an account, subscribe to communications, register for an event, submit content or contact us.

Some information is collected automatically through the operation of the website, security tools, cookies and similar technologies. Optional tracking is subject to the choices explained below.

We may also receive information from providers involved in your transaction, including checkout, payment, subscription and delivery providers, and from review or social media platforms when you interact with us through those services.

Where we obtain information from another source, we provide any additional information about that source and processing that the law requires.

Data protection law requires a lawful basis for each use of personal information. The following describes the purposes covered by this policy.

Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate and balance those interests against your rights and reasonable expectations.

We do not treat your agreement to a privacy policy as consent to every use of your information.

Health and wellbeing information

You do not need to provide a medical history to buy our products.

A product reaction report or a personal wellbeing story may contain information about physical or mental health. This has additional legal protection. We only use such information where necessary and where both a lawful basis and an additional condition for sensitive information apply, such as explicit consent or the establishment, exercise or defence of legal claims.

We explain the relevant purpose and condition when requesting this information. We obtain explicit consent before publishing identifiable health or wellbeing stories, unless another valid legal condition applies. Sending us a private message does not, by itself, authorise us to publish it.

We need sufficient contact, delivery and payment information to process and fulfil an order. If you do not provide required information, we may be unable to complete the purchase or deliver your products.

Marketing subscriptions, optional cookies, reviews and personal stories are not compulsory simply to purchase products.

We share information only where needed for a stated purpose and where there is a lawful basis. Depending on the service you use, recipients can include:

• Shopify, which provides our hosted checkout and related commerce services.
• Payment processors, payment security and fraud prevention providers.
• Warehouse, fulfilment and delivery providers handling your order.
• Website hosting, maintenance, security and technical support providers.
• Email, customer support, customer relationship management and subscription service providers.
• Analytics and advertising providers where the necessary permissions have been obtained.
• Accountants, legal advisers, insurers and other professional advisers.
• Regulators, courts, law enforcement or other authorities where disclosure is required or otherwise lawful.
• Potential buyers and their advisers in a proposed business sale or restructuring, subject to appropriate confidentiality and data protection safeguards.

Providers acting on our behalf are required to protect information and process it under appropriate instructions and contractual terms. Some recipients, including certain payment providers and Shopify for particular services, also act as independent controllers for their own processing.

Shopify explains its processing in its Consumer Privacy Policy.

Content you submit for public publication, such as a review and its displayed name or username, will be visible to others. Private contact details are not part of the public review unless you choose to include them.

Some providers operate internationally, so personal information may be processed outside the United Kingdom.

Shopify's published privacy information and processing terms describe international processing, including in Ireland, Canada, the United States and Singapore. Its terms describe safeguards for relevant transfers, including standard contractual clauses and the UK International Data Transfer Addendum. Details are available in Shopify's privacy information and Data Processing Addendum.

For transfers for which we are responsible, we require an appropriate mechanism under UK data protection law. This may be UK adequacy regulations covering the relevant recipient and processing, or an approved contractual safeguard, such as the UK International Data Transfer Agreement or standard contractual clauses with the UK Addendum, together with any further protections required.

You can contact help@menmatterandco.com for information about the destinations and safeguards relevant to your information, including how to obtain a copy of applicable safeguards.

We keep identifiable information only for as long as it is needed for its purpose, including applicable legal requirements. Different records have different retention needs.

When deciding whether a record is still needed, we consider the purpose, whether it has been completed, outstanding transactions or disputes, statutory retention duties, relevant legal limitation periods and the sensitivity of the information.

When information is no longer needed, we delete it or make it anonymous. Restricted backup copies may remain until they are overwritten through the relevant backup cycle and are not used for unrelated purposes.

We send consumer email or SMS marketing where you have given the required consent, or where the legal existing customer exception applies.

That exception only applies where we obtained your contact details during a sale or genuine negotiations for a sale, the marketing concerns our own similar products or services, and you were given a clear opportunity to opt out both when your details were collected and in every message.

You can stop marketing by using the unsubscribe link or instructions in a message, or by contacting help@menmatterandco.com.

You have the right to object at any time to the use of your personal information for direct marketing, including profiling connected with that marketing.

Opting out of marketing does not prevent essential service messages about an order, payment, return, subscription or product safety issue.

For business contacts, we consider the recipient's business type and the applicable rules before sending electronic marketing. Named business contacts can also object to direct marketing.

Cookies and similar technologies help the website remember baskets and preferences, support checkout, maintain security and record your privacy choices.

Optional analytics and advertising tools can measure visits, campaign performance and interest in products. Where consent is required, these tools must only operate after you have given it.

You can reject optional cookies or change your choices through the website's cookie controls. Browser settings also let you remove or block cookies, although blocking necessary storage may affect site functions.

More information is available in our Cookie Policy. Changing cookie choices and unsubscribing from email marketing are separate controls.

Checkout, payment and fraud prevention services may use automated checks to authorise a payment or flag a transaction for review.

If you believe a check has incorrectly affected your order, contact help@menmatterandco.com. You can ask us to review our handling of the order, explain your position and challenge the outcome. Where a check is controlled by an independent payment provider, we can direct you to its review process.

Any use of solely automated decisions that has legal or similarly significant effects must be supported by the additional information and safeguards required by law.

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

Access is limited to people and providers who need the information for their role. We require appropriate safeguards from providers handling information on our behalf and take action to investigate and respond to security incidents.

Depending on the circumstances and the basis for processing, you may have the right to:

• Access your personal information and receive a copy.
• Correct inaccurate or incomplete information.
• Ask for information to be erased.
• Ask us to restrict particular processing.
• Object to processing based on legitimate interests.
• Receive certain information in a portable format where the legal conditions apply.
• Withdraw consent at any time where we rely on consent.
• Obtain the safeguards required for relevant significant automated decisions.

Withdrawing consent does not affect processing that was lawful before withdrawal. Some information may still need to be kept for a separate legal obligation or other lawful purpose.

To make a request, contact help@menmatterandco.com or write to our office and correspondence address. You do not need a particular form or legal wording, and valid requests made through other channels will also be considered.

We normally respond without undue delay and within one calendar month. We may ask for proportionate information to verify identity where necessary. Where the law permits an extension or a pause, we will explain why and tell you the applicable timeframe. Requests are normally free.

You can raise a privacy complaint by emailing help@menmatterandco.com or writing to our office and correspondence address.

Please explain what happened, any relevant dates and what you would like us to do. Do not send unnecessary identity documents or sensitive information.

We aim to acknowledge complaints within two working days and will acknowledge them within the legal limit of 30 days. We investigate without undue delay, keep you informed and explain the outcome.

You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator. You can find its complaints process at ico.org.uk/make-a-complaint.

You do not lose that right by contacting us first.

Our online purchasing service is directed at adults aged 18 and over. If you believe a child has provided information that we should not hold or use, contact help@menmatterandco.com so we can investigate and take appropriate action.

We may update this policy when our services, processing or legal obligations change. The latest version will show its updated date.

Where a significant change requires additional information or fresh consent, we will provide that information or obtain consent before relying on the change.