DeliveryDelivery

Men Matter & Co is built around UK direct-to-customer orders. Available delivery services, estimated timeframes and charges are shown at checkout before you pay, based on the delivery address, order contents and fulfilment setup.

The site may promote free UK delivery over £30. If a delivery offer applies, the qualifying spend and any exclusions will be shown before checkout is completed.

After your order is accepted, you will receive an order confirmation by email. A dispatch or tracking update will follow when the parcel leaves fulfilment, where tracking is available for the selected service.

Delivery estimates are not guarantees, but accepted orders should be dispatched with reasonable care and delivered within the timeframe shown at checkout or, if no specific timeframe is agreed, within the legal default delivery period.

Please check your delivery name, address, postcode, email and phone number before placing an order. We may not be able to change the address once an order has been packed, dispatched or handed to the courier.

If you notice an address error, email us as quickly as possible with your order number and the correct details. We will try to help, but changes cannot be guaranteed after fulfilment has started.

If a parcel is delayed, arrives damaged or appears to be missing, contact help@menmatterandco.com with your order number and any useful photos or courier messages.

We may need to check tracking, confirm the delivery address, contact the courier or wait for the courier's investigation before arranging the next step. If goods are confirmed lost, damaged or wrongly delivered, we will work with you on an appropriate replacement, refund or resolution.

International delivery is not guaranteed for every product or destination. If international shipping is available, checkout should show the service, estimated charge and any delivery restrictions before payment.

International orders may be subject to customs checks, import VAT, duties, taxes or handling fees. If these charges are not collected at checkout, they may be payable by the recipient before delivery.